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Q: I cannot access my account, and I have requested a new password; however, my email account is no longer valid. A: Call our Customer Care Center at 1-800-315-4757 Monday-Friday from a.m. The Customer Care Representative will be able to deactivate your previous email account login, and you will be able to create a new account on the Customer login page.

Q: Specialized Loan Servicing LLC (“SLS”) is servicing my mortgage. A: Click the “Create Account” link on the SLS website home page or the Customer Login page.

A: For document types that are NOT read-only, font style and size can be adjusted on the page within the document.

Read-only documents in PDF format, however, do not allow on-screen editing and cannot be adjusted. This will allow documents that print in a separate pop-up window to be displayed.

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Please follow the instructions on the email to login to your account and reset your password. A: You will need to first open the document by clicking on the document name in the hyperlink.

If you are using Microsoft Internet Explorer as your browser, click “Tools” at the top of the page. Select “Shrink to Printable Area” on the “Page Scaling” Property.

We have been appointed by your mortgage lender to offer you assistance with your home loan.

Ensure that your personal computer is connected to a local or network printer. Q: The font on the document I am printing is too large.

How do I change the font size so that the text prints correctly?

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